REFUND POLICY
What is the return policy?
Evacarry allows for returns and exchanges if you’ve changed your mind about a product.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
- Item must be in its original purchase condition – packaging must be unopened, unused, unmarked, and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- For online orders, shipping costs associated with the return process will not be covered by Evacarry.
- Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.
- This return policy does not apply to items stated as non-exchangeable or non-returnable.
- Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.
⚠️ Please note: All returns are subject to a 15% restocking fee. We will issue a partial refund of the initial order less 15% of the original purchase to the payment method used at checkout.
Met all the requirements?
Contact our Customer Service Team via email: support@evacarry.com
Use subject line: “Returns / Exchanges”
Include your Order Number and the Name of the Item(s) you wish to return.
What is the exchange policy?
We only replace items if they are defective or damaged.
To request an exchange, please contact us to obtain a Return Authorization number — we’re happy to assist.
What is the return process? / How do I return an online purchase?
Contact our Customer Service via email: support@evacarry.com
Include the following details:
- Order Number
- Name of the Item
- Reason for return
Our support team will assist you with a fast and easy return process.
When will I receive my refund (if applicable)?
Once we receive and inspect your return, we’ll email you a confirmation of receipt and notify you whether your refund is approved.
If approved, your refund (less 15% restocking fee) will be processed and applied to your original payment method within 2–3 business days.
Late or missing refunds (if applicable)?
If you haven’t received a refund:
- Check your bank account again.
- Contact your credit card company – it may take time to officially post.
- Contact your bank – processing delays can occur.
Still no refund? Email us at support@evacarry.com
What if my item was missing, incorrect, damaged, or faulty?
We’re sorry you received a damaged, incorrect, or incomplete order.
Please email support@evacarry.com with subject:
- “Missing Item”,
- “Wrong Item”, or
- “Damaged / Faulty Item”
Include the following:
- Photo of the item/parcel received
- Name of the item
- Order number
❗ Please do not dispose of the item before contacting us.
Evacarry may arrange product pickup or propose other satisfactory solutions.
Can I make changes or cancel my order?
Unfortunately, due to our automated system, orders cannot be canceled or changed once placed. This includes shipping method upgrades or quantity changes.
Evacarry is not liable for refunds or replacements if incorrect addresses were submitted at checkout. Always double-check your cart and address before placing an order.
Shipping returned product
To return your product, contact us to obtain a Return Authorization number. If you send a return without our consent, we may not be liable.
- Return shipping costs are your responsibility and non-refundable
- If returning items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance
- Delivery time for exchanged products may vary depending on location